Guidance for victims

If you have lost money to a scam

We are sorry this has happened. Please read this before contacting anyone who offers to help.

[01]
Report it
to your local police and, where available, your national cyber-crime or fraud reporting service.
[02]
Tell your bank or exchange
immediately — they may be able to act on transactions.
[03]
Keep evidence:
transaction IDs, wallet addresses, website addresses, messages, screenshots.
[04]
Consult a lawyer
if you want to pursue legal action. Ichnaro works with lawyers acting for victims.

Beware of "recovery" offers

Fraudsters often contact victims a second time, posing as investigators, lawyers or authorities offering to recover lost funds for a fee. Legitimate investigators cannot guarantee recovery.

People pretending to be Ichnaro

Ichnaro does not contact individuals offering fund recovery, does not take upfront payments from individuals, and never asks for payment in cryptocurrency. Our staff only use @ichnaro.com email addresses. If someone claims to be from Ichnaro and asks for money, it is a scam — please report it to us at security@ichnaro.com and to your local police.

Fixed-fee reports through your lawyer

If your lawyer instructs us, we prepare a fixed-fee investigation report that states what was observed, how, with what confidence and with what limitations. Fees are staged so you are not asked for large sums upfront, and we never promise recovery.

For law firms